Transform Your Business with MDS Global IT

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MDS Global IT: Transforming Hospital Collaboration and Contact Centers through Epic Integration

As a distinguished member of the Epic App Marketplace, MDS Global IT continues to revolutionize healthcare with specialized capabilities in hospital collaboration and contact center solutions. Our unwavering commitment to innovation is evident in our expertise in delivering seamless Epic integration that enhances patient experiences and empowers healthcare providers. Through our robust solutions, we redefine how hospitals collaborate and engage with patients.

Mastering Collaboration and Contact Center Dynamics

Hospital Collaboration Solutions:

At MDS Global IT, we specialize in crafting collaborative ecosystems within hospitals. By integrating Epic's powerful platform with advanced collaboration tools, we enable healthcare teams to communicate, share information, and coordinate care seamlessly. Our solutions foster interdisciplinary collaboration, ensuring that patients receive holistic and well-coordinated care throughout their journey.

Contact Center Excellence:

Our prowess extends to contact center solutions tailored for healthcare providers. With our expertise, we empower healthcare contact centers with features like IVR (Interactive Voice Response) self-service options. Patients can conveniently handle tasks such as prescription refills, balance payments, and more through automated IVR systems, freeing up agents' time for more complex interactions.

Seamless Screen Pops:

MDS Global IT redefines how hospitals engage with patients through our contact center solutions. By seamlessly integrating Epic with CTI (Computer Telephony Integration) applications, we enable agents to receive real-time patient information during calls. Agents are equipped to provide personalized assistance, streamline interactions, and elevate patient satisfaction.

Powering Epic Integration with Cisco Communication Solutions

Cisco Communications Manager:

Our strategic collaboration with Cisco Communications Manager ensures that voice communication within Epic's environment is seamless and efficient. This integration empowers healthcare teams to communicate effectively, fostering coordinated patient care.

Unified Contact Center Express and Enterprise:

Through partnerships with Cisco's Unified Contact Center Express and Enterprise solutions, we optimize contact center operations. Healthcare providers can deliver superior customer experiences with real-time patient data at agents' fingertips.

Cisco Finesse:

MDS Global IT's integration with Cisco Finesse enhances agent capabilities, enabling them to provide personalized support and access critical patient information during interactions.

Cisco Customer Voice Portal:

Our collaboration with Cisco Customer Voice Portal enables intuitive IVR self-service for patients, allowing them to manage routine tasks effortlessly and freeing agents for more complex interactions.

Shaping the Future of Healthcare Collaboration

MDS Global IT's expertise in hospital collaboration, contact center solutions, and strategic partnerships with Cisco is reshaping how healthcare providers operate and engage with patients. By seamlessly integrating Epic's power with advanced communication tools and self-service options, we empower healthcare organizations to deliver patient-centered care with unmatched efficiency and quality.

Experience the transformative potential of hospital collaboration and advanced contact center solutions with MDS Global IT. Join us in the Epic App Marketplace and embark on a journey of innovation, where collaboration, communication, and patient satisfaction converge seamlessly. Trust us to be your partner in elevating healthcare excellence through visionary integration. Together, we're shaping the future of healthcare engagement and collaboration.