Voice , Video & Collaboration
Unified communications provides a way to bring everyone together and improve collaboration and communication among co-workers, partners, vendors, and customers.Unified communications is the integration of real-time communication services such as instant messaging, presence information, telephony, video conferencing, call control (IP endpoint as well as soft phone/desktop) and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). Unified communications is not a single product, but a set of solutions that provides a consistent unified user interface and user experience across multiple devices and media types. MDS Global IT provides Unified Communications & Collaboration technology consulting and integration services on-premises and in cloud.
MDS Global IT offers innovative solutions around Webex Teams & Cloud Meeting Rooms (CMR). We can enable your enterprise with Hybrid or Cloud Calling with Webex Teams.
Contact Center
Improving the customer experience is a high priority for companies with significant customer-facing operations. Our expertise includes systems integration and consulting services to develop customer experience solutions, and managed services to ensure your solution runs effectively and provides your desired business capabilities.
MDS Global IT offers a wide range of services designed to provide contact center solutions through a framework that enables outstanding customer service and transformational business improvements in productivity, efficiency and customer satisfaction.
Listening to our customers and fully understanding their business challenges has always been a practice of ours. When a solution doesn’t quite meet the needs of our customers, we take it upon ourselves to develop custom applications and call center service offerings that will.
MDS Global IT is experienced in designing and deploying industry leading Contact Center technology solutions..
Experience
Our 50 years of collective experience in Collaboration and Contact Center Space is unmatched.