Ad-Hoc Support

MDS Global IT: On-Demand UCCE, CVP, ICM Scripting, CUCM, Webex Calling/Contact Center Support

250 USD for Initial 3 Hours, 100 USD Per Hour for Additional Hours

We offer on-demand support for UCCE, CVP, ICM Scripting, CUCM, UCCX, Webex Calling/Contact Center. Our team of experienced engineers can help you with:

• Troubleshooting UCCE problems
• Configuring CVP
• Writing CVP Scripts
• Writing ICM scripts
• Writing UCCX Scripts
• Improving ICM performance
• Integrating UCCE with other systems
• Migrating from a legacy contact center system to UCCE
• Training agents on UCCE
• Troubleshooting CUCM problems
• Configuring Webex Calling/Contact Center
• Improving Webex Calling/Contact Center performance
• Integrating CUCM and Webex Calling/Contact Center
• Migrating from a legacy telephony system to CUCM or Webex Calling/Contact Center
• Training agents on UCCE CUCM or Webex Calling/Contact Center

We offer 24/7 support, so you can get help when you need it. We also offer a variety of pricing options to fit your budget.

Pricing

The first 3 hours of support are $250. Each additional hour is billed at $100.

For example, if you need help troubleshooting a UCCE problem for 6 hours, the total cost would be $550.

Pay as you go!!!

We offer a variety of payment options, including credit card, wire transfer, and ACH.

To learn more about our pricing, please visit our website or call us at (469) 214-8900.

To get started, please contact us and let us know what you need help with. We will be happy to provide you with a quote and schedule a time to get started.