UCCE Engineer L1

India-Gurugram or Remote

 

Responsibilities:

  • Incident & change Management supporting Cisco UCCE Contact Center Platforms.
  • Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
  •  Scripting for call flow changes.
  • Exposure on CISCO IVR Call Studio platform.
  • Should be having work experience on CUCM/UCCE/CVP platform.
  • Should have strong verbal & written communication skills.
  • Sound understanding of end to end VOIP Telephony Architecture.
  • Sound understanding of UCCE and CVP Call Flows.

Qualifications:

Experience: 2-5 years.

Location: Gurugram India or Remote.

Salary: Depends on experience and skills

Shift: Majorly night shift, 24*7

Notice period: Immediate or 15 days.

Apply Here

UCCE Engineer L2

India-Gurugram or Remote

 

Responsibilities:

  • Incident & change Management supporting Cisco UCCE Contact Center Platforms.
  • Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
  •  Scripting for call flow changes.
  • Exposure on CISCO IVR Call Studio platform.
  • Should be having work experience on CUCM/UCCE/CVP platform.
  • Should have strong verbal & written communication skills.
  • Sound understanding of end to end VOIP Telephony Architecture.
  • Sound understanding of UCCE and CVP Call Flows.

Experience:

Experience: 4-10 years

Location: Gurugram or Remote

Compensation : Depends on experience and skills

Shift: Majorly night shift, 24*7

Notice period: Immediate or 15 days

Apply Here

Unified Communications Engineer

India-Gurugram

About MDS

MDS Global IT is a global Managed Services and Solution Provider for Collaboration, Cybersecurity and Enterprise Networking.Headquartered Out of Plano Texas, MDS serves customers in 21 countries. 


Job Description

We are looking for a Unified Communications Engineering rockstar  for our Managed Services Practice. Candidate must have 3 years of progressive Support and Deployment experience with the following technologies:-

Cisco Call Manager

Cisco Unity Connection

Cisco Expressway & Jabber

Cisco Webex Teams Hybrid

Cisco Contact Center Express

Cisco Room Kits


Education Requirement

Bachelors in Engineering or BTech (Computer Science or Telecom)

Bachelors in Engineering requirement waived for Candidates who have CCIE and any bachelors degree.


Certifications Preference (not required)

CCIE (Collaboration) 

CCNP (Collaboration)

CCNA 


Compensation and Benefits

Excellent Compensation and Benefits.

Company Sponsored Training and Certification Programs

Communication Skills

Excellent verbal and written Communication Skills Required.

Apply Here